Dispute Management
Resolve invoice disputes faster and remove barriers to payment
Dispute Management provides a structured way to capture, track, and resolve invoice disputes that delay payment. By centralising dispute information and workflows, B2BE helps finance, sales, and operations teams work together to resolve issues faster.
The Value of Dispute Management
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up to faster dispute resolution through defined ownership and automated workflows
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reduction in overdue balances caused by unresolved disputes
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improvement in collaboration efficiency across finance, sales, and operations teams
Features of Dispute Management
4 Steps!
Centralised Dispute Capture
Log disputes consistently from customers, internal teams, or collections activity — no emails or spreadsheets.
Clear Ownership & Accountability
Assign disputes to the right teams with defined responsibilities and resolution timelines.
End-to-End Dispute Tracking
Track dispute status, history, and outcomes to maintain visibility and prevent stalled resolutions.
Cross-Team Collaboration
Enable finance, sales, and operations to work from the same information when resolving disputes.
Frequently Asked Questions
What types of disputes does Dispute Management handle?
It helps manage invoice disputes related to pricing, quantities, delivery issues, or missing documentation in a structured and traceable way.
How are disputes captured and tracked?
Disputes are logged centrally and tracked through defined workflows, giving finance teams visibility into status, ownership, and resolution progress.
Does this slow down cash collection?
No. By isolating disputed invoices from non-disputed balances, teams can continue collections activity without unnecessary delays.
Can disputes be routed to different teams?
Yes. Disputes can be assigned to the appropriate internal teams based on type or cause, supporting faster and more accurate resolution.
How does this improve customer relationships?
Clear ownership, transparency, and timely resolution reduce frustration and prevent disputes from escalating or recurring.