Customer Cash Collections
Proactively manage collections and improve cash flow
Customer Cash Collections helps you take control of overdue invoices by automating follow-ups, prioritising collection activity, and giving your teams clear visibility into customer balances.
The Value of Customer Cash Collections
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reduction in DSO through structured, automated collections follow-ups
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fewer overdue invoices with automated collections workflows
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up to increase in collections productivity by focusing effort where it has the greatest impact
Features of Customer Cash Collections
4 Steps!
Automated Dunning Workflows
Create structured, automated follow-up sequences based on due dates, customer profiles, and risk levels.
Customer Segmentation & Prioritisation
Focus collection efforts on the right customers by prioritising based on balance size, ageing, and payment behaviour.
Centralised Collections Visibility
Give AR teams a single view of open invoices, overdue balances, and collection status across customers.
Configurable Communication Channels
Engage customers through consistent, professional messaging without relying on ad-hoc emails or spreadsheets.
Frequently Asked Questions
What does Customer Cash Collections automate?
It automates and structures customer follow-up through rules-based reminders, dunning workflows, and prioritisation — reducing manual chasing while keeping control with your finance team.
Does this replace our existing collections process?
No. It supports and enhances your existing process by standardising activity, improving visibility, and reducing reliance on manual effort.
Can collections activity be tailored by customer or risk profile?
Yes. Collections workflows can be configured based on customer type, payment behaviour, risk, or invoice status.
How does this improve cash flow predictability?
By creating consistent follow-up and clearer visibility into overdue balances, finance teams can focus effort where it will have the greatest impact.
Will this change how customers interact with us?
Collections remain professional and controlled. Automated communications reduce noise while ensuring customers receive timely, accurate information.